Shipping policy
Effective Date: 24 Feb 2026
Brand Name: Socozy
Address: D-104 Bhavani Complex, Kamrej, Surat – 394185
Phone: +91 9408712787
Email: socozy2142@gmail.com
At SOcozy, we are committed to delivering your skincare products safely, efficiently, and on time. Please read this Shipping & Delivery Policy carefully to understand how we handle orders, shipping, and delivery.
1. Order Processing
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Orders are processed within 1–2 business days from the time of purchase.
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During high-demand periods or special promotions, processing times may be slightly longer.
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Customers will receive a confirmation email once the order has been successfully processed.
2. Shipping Methods
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We offer standard and expedited shipping options, depending on your location.
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Shipping charges are calculated at checkout and are based on the delivery address, weight, and dimensions of the order.
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All orders are securely packaged to prevent damage during transit.
3. Delivery Time
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Standard delivery typically takes 4–7 business days within India.
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Delivery times may vary depending on location, courier service, or unforeseen circumstances such as weather or public holidays.
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Once shipped, you will receive a tracking number to monitor the status of your order.
4. International Shipping
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At present, SOcozy primarily ships within India.
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For international shipping inquiries, please contact our support team at socozy2142@gmail.com for details regarding availability, costs, and delivery timelines.
5. Shipping Restrictions
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We currently ship to addresses within India only (or specify countries if international).
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Orders cannot be shipped to P.O. boxes or incomplete addresses.
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Customers are responsible for providing accurate shipping information to avoid delays.
6. Order Tracking
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After your order is dispatched, you will receive a confirmation email containing the tracking details.
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You can monitor your order status directly with the courier service using the provided tracking number.
7. Delays & Issues
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SOcozy is not responsible for delays caused by courier companies, natural disasters, or circumstances beyond our control.
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If your order is delayed or not received, please contact us at socozy2142@gmail.com or +91 9408712787, and we will assist you promptly.
8. Risk & Ownership
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Risk of loss or damage passes to the customer upon delivery.
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Ownership of products transfers to the customer once the order is delivered to the provided shipping address.
9. Contact Us
For any questions regarding shipping, delivery, or tracking:
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Email: socozy2142@gmail.com
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Phone: +91 9408712787
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Address: D-104 Bhavani Complex, Kamrej, Surat – 394185
At SOcozy, we are committed to making your skincare experience seamless from purchase to delivery, ensuring your products arrive safely and on time.
