Refund policy
Effective Date: 24 Feb 2026
Brand Name: SOcozy
Address: D-104 Bhavani Complex, Kamrej, Surat – 394185
Phone: +91 9408712787
Email: socozy2142@gmail.com
At SOcozy, we maintain strict quality control for all our skincare products. Please read our policy carefully before making a purchase.
1. No Return Policy
We do not accept returns of any products once sold.
All purchases made on our website are final. Products once delivered cannot be returned for any reason.
2. No Refund Policy
We follow a strict no refund policy.
We do not provide refunds for:
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Change of mind
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Incorrect product selection
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Allergic reactions or skin sensitivity
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Dissatisfaction with product results
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Opened or used products
3. Exchange Policy (Only for Damaged Products)
We offer exchange only if the product received is damaged during transit.
To be eligible for exchange:
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You must inform us within 48 hours of delivery.
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An unboxing video is mandatory as proof.
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Clear photos of the damaged product and packaging must be shared.
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The product must be unused and in original packaging.
If approved, we will ship a replacement product at no additional cost.
No exchange will be provided without proper proof.
4. How to Request an Exchange
To request an exchange for a damaged product:
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Email us at socozy2142@gmail.com
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Or call/WhatsApp at +91 9408712787
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Share your order number, unboxing video, and images of the damaged item.
Our team will review your request within 2–3 business days.
5. Important Notes
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Minor packaging dents without product damage are not eligible for exchange.
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We reserve the right to reject exchange requests that do not meet the above conditions.
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SOcozy is not responsible for damages reported after 48 hours of delivery.
For any assistance, feel free to contact us:
Email: socozy2142@gmail.com
Phone: +91 9408712787
Address: D-104 Bhavani Complex, Kamrej, Surat – 394185
At SOcozy, we are committed to delivering safe and high-quality skincare products while maintaining transparent policies.
